🔒 Privacy Policy

1. Introduction

ZAMA MarTech ("we", "our", "us") operates the social media management platform at martech.zama.asia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including integrations with Facebook, Instagram, and LINE services.

By using our platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

• Name, email address, and login credentials
• Organization and role information

2.2 Social Media Data (via Facebook & Instagram APIs)

When you connect your Facebook Page or Instagram Business Account, we may access:

• Page Information: Page name, ID, and profile picture
• Content Publishing: Ability to publish posts, photos, and carousels on your behalf
• Messaging Data: Direct messages for response tracking and SLA monitoring
• Instagram Business Account: Basic account information and content publishing capabilities

2.3 Content Data

• Media files (images, videos) uploaded to our CDN
• Captions, hashtags, and scheduling information
• Content approval workflows and status history

2.4 Usage Data

• Platform access logs and feature usage patterns
• Browser type, device information, and IP address

3. How We Use Your Information

We use the collected information for the following purposes:

• Content Management: To create, schedule, approve, and publish social media content across platforms
• Social Media Publishing: To post content to your connected Facebook Pages and Instagram accounts as authorized
• DM Response Tracking: To monitor response times and ensure service level agreements are met
• Media Storage: To securely store and deliver media files via our CDN infrastructure
• Team Collaboration: To facilitate content approval workflows and team communication via LINE
• Analytics: To provide insights on content performance and team productivity

4. Facebook & Instagram Data Usage

We access Facebook and Instagram data exclusively through authorized Meta APIs. Specifically:

• We only publish content when explicitly authorized by the user
• We do not sell or share your Facebook or Instagram data with third parties
• We do not use social media data for advertising or profiling purposes
• We access only the permissions necessary for the features you use
• Data obtained from Facebook APIs is not transferred to data brokers or any ad networks

5. Data Storage & Security

• Media files are stored on Cloudflare R2 CDN with encryption at rest
• Application data is stored on secured servers with restricted access
• All data transmission uses SSL/TLS encryption
• Access to the platform requires authentication
• We implement regular security audits and monitoring

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services:

• Content & Media: Retained until you delete the content or close your account
• Access Tokens: Stored securely and refreshed as required by Meta's policies
• Usage Logs: Retained for up to 90 days for security and debugging purposes
• Messaging Data: Retained for SLA reporting purposes, up to 30 days

7. Data Sharing

We do not sell, rent, or trade your personal information. We may share data only in the following cases:

• Service Providers: Cloudflare (CDN), Meta (social publishing), LINE (notifications) — only as necessary to provide the service
• Legal Requirements: If required by law, regulation, or legal process
• With Your Consent: When you explicitly authorize sharing

8. Your Rights

You have the right to:

• Access your personal data stored on our platform
• Correct inaccurate personal information
• Delete your content and media files at any time
• Revoke social media permissions through your Facebook/Instagram settings
• Export your content data upon request
• Opt-out of non-essential data collection

9. Data Deletion

To request data deletion:

• Delete individual content items through the platform interface
• Disconnect Facebook/Instagram accounts through your Meta settings
• Contact us at [email protected] for complete account and data deletion

10. Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Company: ZAMA Skybar
• Website: https://zama.asia